Beta User Terms of Use

Parties and Application

These Terms of Use (“Terms”) are issued by Cloudsquire Pte Ltd (UEN: 201714924M), a company incorporated in Singapore, operator of Azina (“Azina”, “we”, “us”), accessible at azina.ai.

These Terms apply exclusively to Beta Users — individuals or entities (“Beta User”, “you”) granted early access to the Azina platform during its beta programme, whether as clients, vendors, affiliates, or testers.

You represent and warrant that:

• You are at least 18 years of age and have full legal capacity to be bound by these Terms;
• If using the platform on behalf of a company or other legal entity, you are duly authorised to bind that entity;
• You are accessing the platform for business or professional purposes, and not as a consumer.

The Platform

Azina is an AI agent platform that enables businesses to launch intelligent agents in minutes — responding via email, Telegram, and WhatsApp to handle customer inquiries, qualify leads, and manage workflows without code. Azina is operated by Cloudsquire Pte Ltd.

The platform includes multi-channel agent deployment, context-aware conversation threading across channels, lead qualification and routing, workflow automation, the HearBack voicebot, the Cloudsquire cybersecurity vetting layer, dashboards, APIs, and all related interfaces (collectively, the “Beta Services”).

You acknowledge that:

• The Beta Services are pre-commercial, experimental, and in active development;
• The Beta Services may contain errors, bugs, defects, security vulnerabilities, and materially incomplete features;
• The Beta Services are suitable for testing and non-critical use, but are not recommended for mission-critical operations where errors could cause significant harm or loss;
• Azina makes no representation that any feature available during the beta will be retained in any commercial release.

Deemed Acceptance

By accessing, browsing, registering for, or using the Azina platform in any way — including viewing any page, submitting data, connecting a channel, deploying an agent, or interacting with any feature — you are deemed to have read, understood, and irrevocably accepted these Terms in full, without reservation.

Deemed acceptance occurs at the earliest of: (a) the moment you first access any part of the platform; (b) the moment you create an account; or (c) the moment you connect a channel, deploy an agent, or submit any data or instruction to the platform.

No separate signature, click-through, or written confirmation is required for these Terms to be legally binding on you. These Terms constitute a binding contract between you and Cloudsquire Pte Ltd from the moment of deemed acceptance.

Azina may update these Terms at any time by publishing a revised version at azina.ai. Your continued use constitutes deemed acceptance of the revised Terms.

Complete Disclaimer of Warranties

The Beta Services are provided “as is” and “as available” with no warranties of any kind, whether express, implied, statutory, or otherwise.

To the maximum extent permitted by applicable Singapore law, Azina expressly disclaims all warranties, representations, and conditions, including but not limited to:

• Any warranty of merchantability, satisfactory quality, or fitness for a particular purpose;
• Any warranty that agents will accurately qualify leads, route tickets, book meetings, or handle workflows as intended;
• Any warranty that multi-channel delivery via email, Telegram, or WhatsApp will be uninterrupted, timely, or error-free;
• Any warranty that context retention across channels will be complete or accurate;
• Any warranty as to the accuracy, completeness, or reliability of any AI agent output or recommendation;
• Any warranty that data submitted will be retained, preserved, or recoverable;
• Any warranty of non-infringement or that the Beta Services will not violate third-party intellectual property.

No oral or written statement by any Azina employee, officer, or agent shall create any warranty not expressly stated in these Terms.

No Service Level Obligations — No Support

During the beta period:

• No SLA of any kind — Azina provides no uptime, delivery rate, response time, or channel availability commitments;
• No technical support obligations — any support offered is at Azina’s sole discretion and creates no ongoing obligation;
• Azina reserves the right to modify, suspend, or permanently discontinue the Beta Services at any time, with or without notice, without liability.

Limitation of Liability

To the maximum extent permitted by law, Azina’s total aggregate liability to you arising out of or in connection with the Beta Services — whether in contract, tort, statute, or otherwise — shall not exceed the total fees actually paid by you to Azina in the three (3) months immediately preceding the event giving rise to the claim, or SGD 100, whichever is lower.

6.1 Exclusion of Consequential and Indirect Loss

To the maximum extent permitted by applicable law, Azina shall not be liable for any:

• Loss of profits, revenue, business, contracts, or anticipated savings;
• Loss, corruption, or unrecoverability of data;
• Loss of goodwill, reputation, or business opportunity;
• Indirect, incidental, special, punitive, or consequential loss of any kind;
• Loss arising from reliance on any AI agent output, lead qualification result, routing decision, or automated workflow action;
• Loss arising from failed, delayed, or misdirected messages across email, Telegram, or WhatsApp;
• Loss arising from unauthorised access to data submitted to the Beta Services;
• Loss arising from interruption, suspension, modification, or discontinuation of the Beta Services.

6.2 Mandatory Carve-Outs

Nothing in these Terms excludes or limits Azina’s liability for death or personal injury caused by Azina’s negligence, fraud or fraudulent misrepresentation by Azina, or any other liability that cannot be excluded as a matter of Singapore law.

Beta User Discharge and Indemnity

In consideration of Azina granting you access to the Beta Services free of charge or at a substantially subsidised rate, you hereby agree to the following.

7.1 Unconditional Discharge

To the fullest extent permitted by law, you unconditionally and irrevocably release and discharge Azina, its directors, officers, employees, contractors, agents, and affiliates from all claims, demands, actions, losses, and expenses of any kind arising out of or in connection with the Beta Services.

7.2 Indemnity

You shall indemnify, defend, and hold harmless the Azina Parties from and against all claims, losses, damages, and costs, including legal costs on a solicitor-client basis, arising from your breach, misuse, submitted data or content, or any third-party claim arising from your use of the Beta Services or any agent output.

Data and Privacy

8.1 Prohibited Data

You must not submit personal data, sensitive data, regulated data, or third-party data to the Beta Services unless you have obtained all necessary consents and full legal authority to do so.

8.2 Data Handling During Beta

Azina processes data in accordance with its Privacy Policy. You acknowledge that Azina may use anonymised and aggregated data for product improvement and analytics. Azina does not use customer-specific data to train shared foundational AI models, and no individual customer’s workflows, configurations, or content are used to improve models in a way that could benefit or be exposed to other customers.

Azina makes no commitment to retain your data after the beta period. Data may be deleted upon termination. Azina applies reasonable security measures but cannot guarantee absolute data security, particularly across third-party channels such as Telegram and WhatsApp.

AI Agent Acknowledgements

The Beta Services incorporate agentic AI functionality including intelligent agents deployed across email, Telegram, and WhatsApp. By using the Beta Services, you expressly acknowledge and agree that:

• AI agent outputs may be inaccurate, biased, incomplete, or inappropriate, and must not be relied upon without independent human review;
• You will not use any AI agent output for high-stakes decisions without independent professional advice;
• You are solely responsible for reviewing all AI-generated outputs before acting on them;
• You are responsible for configuring, controlling, and monitoring all agents and workflows deployed through the platform;
• You will implement appropriate human oversight for any irreversible actions initiated through the Beta Services;
• Azina shall have no liability for any action taken by any AI agent in response to your instructions, configurations, or prompts.

Intellectual Property

All intellectual property in the Beta Services — including the platform architecture, AI models, agents, interfaces, algorithms, trademarks, and documentation — is and remains the exclusive property of Cloudsquire Pte Ltd or its licensors.

You retain ownership of data and content you submit. You grant Azina a non-exclusive, royalty-free, worldwide licence to use, process, and store your data solely for the purpose of providing the Beta Services.

You further grant Azina an unconditional, perpetual, irrevocable, royalty-free, sublicensable, worldwide licence to use, reproduce, modify, and incorporate any feedback, suggestions, or ideas you provide in connection with the Beta Services, without any obligation to compensate you.

Acceptable Use

11.1 General Prohibitions

You must not use the Beta Services to violate laws, submit false information, transmit harmful code, gain unauthorised access, reverse engineer the platform, or commercialise access without prior written consent.

11.2 AI Agent-Specific Prohibitions

You must not deploy, configure, or use AI agents to conduct unlawful surveillance, impersonation fraud, phishing, social engineering, spam, deepfakes without consent, automated harassment, or unauthorised scraping.

Azina reserves the right to suspend or terminate access of any Beta User who violates this clause, without notice and without liability. Azina may also report suspected unlawful activity to the relevant authorities.

You are solely responsible for ensuring your use complies with all applicable laws, platform policies, marketing and anti-spam laws, privacy laws, and sector-specific regulatory requirements.

Term and Termination

These Terms apply from the moment of deemed acceptance and continue until terminated. Azina may suspend or terminate your access to the Beta Services at any time, with or without cause, with or without notice, without liability.

You may cease using the Beta Services at any time. Upon termination, your right to access the Beta Services ceases immediately; all agent deployments and channel connections are deactivated; Azina may delete your data without notice; and Clauses 4, 6, 7, 10, 13, and 14 survive indefinitely.

Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Singapore. Any dispute, controversy, or claim arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Singapore.

General Provisions

• Entire Agreement: These Terms and Azina’s Privacy Policy constitute the entire agreement between the parties.
• Severability: If any provision is found invalid or unenforceable, it shall be modified or severed without affecting the remaining provisions.
• No Waiver: Failure by Azina to exercise or enforce any right shall not constitute a waiver.
• No Assignment: You may not assign these Terms without Azina’s prior written consent. Azina may assign freely.
• Amendments: Azina may update these Terms at any time by publishing a revised version at azina.ai.
• No Third-Party Rights: These Terms do not confer any rights on any third party.
• Language: The controlling language is English. Any translation is for convenience only.